Shipping Policy

Shipping Companies

All our products are shipped from Japan via international shipping companies by air. We collaborate with our business partners - FedEx, DHL, UPS, and EMS - to select the most suitable company for each order, ensuring a prompt and secure delivery.

Shipping Cost

We strive to offer international shipping at a low cost, thanks to exceptional support from our business partners.

Handling and Delivery Time

Most products are shipped within five business days following the order confirmation, based on the Japanese calendar. Some build-to-order or stocked out items may require approximately around a month+.

Delivery times vary depending on the destination; however, FedEx, DHL, and UPS generally take 2-5 days, while EMS takes 3-10 days.

Tracking Number

Once shipped, we will upload a tracking number to your order and notify you at the email address provided during the order process. You can track your package via the following links:

FedEx : https://www.fedex.com/en-us/home.html
DHL : https://www.dhl.com/us-en/home.html
UPS : https://www.ups.com/track
EMS : https://www.post.japanpost.jp/int/service/epacket_en.html

Damaged Items

We carefully pack our items to ensure they arrive without damage. However, accidents can occasionally occur. (We ship over 100 packages overseas each month, but issues arise in less than 1% of these shipments.) If you discover any problems upon receipt, please contact us within 48 hours with photos of the damaged item and packaging. We will offer a replacement shipment or a refund.
Email: sales@jdmyamato.com

Import Taxes, etc.

All items are shipped from Japan and are, therefore, subject to import treatment, which means import taxes and duties may apply to your order. For information on applicable fees and tax rates, please contact the Customs Office associated with the delivery address.