Customers FAQs
- Where do the items ship from?
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All items are shipped from Japan through our business partners, FedEx, DHL, UPS, or EMS.
- Can I choose the shipping carrier?
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We do not allow for the selection of a specific carrier. We choose the most suitable company for delivery to your destination.
- When will I receive my items?
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Most items ship around in five business days (Follow Japanese Calendar), and delivery times vary by shipping company but typically take 5-10 days. For more details, please check our 'Shipping' section.
- Will I be charged customs duties?
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All items are treated as imports, so import taxes and duties will apply. For more details, please contact the Customs Office associated with your delivery address.
- Will you undervalue the items for customs to reduce duties?
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No. We cannot accept requests for undervaluing items for customs purposes.
- Can I pay with a credit card?
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Yes. We accept VISA, Mastercard, AMEX, and JCB credit cards. Payments via Shop Pay, Apple Pay, and Google Pay are also possible.
- Can I pay with PayPal?
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No. We do not accept payments through PayPal.